Q: What happens if the clothes get stained or otherwise ruined?
A: When the clothes are returned they go straight to inspection and wash. We inspect for stains, damage, or worn out areas. If the items pass inspection they are washed with Dreft stage 2 hypoallergenic laundry detergent and put back into inventory ready to be sent to the next customer in need of that size. If items do not pass inspection we donate to a local non-profit, Hope's Chest, where the clothes will be sold to raise money to fight against human trafficking.
Customers are never charged for stained or damaged items.
Q: How many outfits are in each box?
A: Each box contains 3 play outfits, 1 premium outfit or dress, and 1 pair of pajamas.
Q: How are the clothes cleaned?
A: All clothes are now sent out to a professional cleaning company. The detergents used are verified to be hypo-allergenic, die and scent free, and eco friendly.
Q: How do I cancel my subscription?
A: Send us an email at [email protected] expressing your desire to cancel. We will send you a confirmation of cancellation and you will not be charged on the next billing cycle once we have received your last return package. You must cancel at least 2 days prior to your billing date to avoid being charged. We are unable to give refunds once the charge has been processed.
Q: Do you ship outside the United States?
A: No. Currently we are only able to ship within the United States.